Office Policies

Your appointment
Please arrive 5-10 minutes before your scheduled appointment time so you can catch your breath and really prepare yourself to relax. Here are some other nuts and bolts details:

Forms of Payment/Receipts
I accept cash, personal cheque or e-transfer as forms of payment. Fees are payable at the time of the appointment. Receipts are issued so that you may be reimbursed directly by your extended health care plan provider, if coverage applies.

Late appointments
Things happen. I understand. Treatment begins at the time of your scheduled appointment. If you are running late, I will do as much as I can in the remaining time and must finish as scheduled out of respect for the next client. Clients are responsible for the full cost of the originally scheduled treatment period.

Cancellation/Rescheduling Policy
Twenty-four hours advance notice is required for appointment cancellation or rescheduling, please; otherwise, the full treatment fee will be charged. Unless…’ve just come down with a bug. In that case, please call me as soon as possible to discuss whether a massage is a good idea or not.